Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with First Embrace. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • In rare cases, additional processing time may be required due to stock availability or operational reasons.

Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or courier operations.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you'll receive tracking details via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment's progress.

Delivery Attempts

Our courier partners will generally make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, recipient unavailability, or other customer-related reasons, the order may be returned to us.

Address Accuracy

Please ensure your shipping address, contact number, and PIN code are accurate before placing your order.

First Embrace cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Delays

While we strive to deliver every order within the estimated timeframe, unforeseen circumstances beyond our control may occasionally cause delays, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Courier operational delays

We appreciate your patience in such situations.

Shipping Partners

We work with trusted third-party logistics providers to deliver orders across India. Depending on your location and operational requirements, shipments may occasionally be fulfilled through logistics partners such as Meesho Logistics.

Damaged or Missing Orders

If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order so we can investigate and assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the contact details available on our website.